Guarantee
All our jewelry is made and finished by hand, so the warranty includes repair of the jewelry as a result of the discovery of defects, or a hidden defect. If you find a problem with our jewelry within 3 months of purchase, contact us and we will repair or exchange the item free of charge. Chains are not covered by warranty, but in case of damage we repair anchor chains at an exclusive price. Chains of the “snake” type cannot be repaired.
Jewelry returns and exchanges within 30 days
Even though jewelry is legally non-returnable, we meet our customers and offer refunds or exchanges within 30 calendar days of purchase.
What shall I do:
Contact us through any convenient messenger, inform about your intention and basic information about the purchase (where, when and how it was made)
Hand over the jewelry to the showroom or send it by New Mail (we will inform you about the details)
Within 5 working days, our jeweler will check it for modifications and damage after inspection, within a week we will issue a full refund or exchange for another piece of jewelry (postage deducted).
Jewelry cannot be returned or exchanged:
personalized or with independent modifications
all types of individual orders with visible signs of use (chips and scratches)
that have changed their appearance after mechanical damage or chemical exposure (for example, that have been in sea or chlorinated water)
